FAQ

Answers, in plain language.

How review management connects to business intelligence, server performance, and customer retention. What is available, what is in development, and how to evaluate value from the first useful insight.

Answers, in plain language.

Getting started

Guest feedback and conversations

Team coaching and Perfect Check

Setup, data, and availability

Answers, in plain language.

Getting started

What is ShiftLift?

Who is ShiftLift for?

What problems does it help solve?

Does ShiftLift replace Toast or OpenTable?

What can I see in the dashboards?

Can I use ShiftLift for multiple restaurants?

Guest feedback and conversations

How do guests submit feedback?

Do guests need to download an app?

How is feedback connected to a visit?

What details can a manager review?

Can I filter feedback by star rating?

Can staff discuss a visit privately?

Does ShiftLift automatically send texts to guests?

Team coaching and Perfect Check

How does ShiftLift support coaching?

Does every role have the same priorities?

What happens when someone works more than one role?

What happens if there is too little data?

Can I exclude shared team entries?

What is a Perfect Check?

Can Perfect Check be different for each role?

Are coaching opportunities guaranteed additional sales?

Can I connect a tip-percentage concern to guest sentiment?

Setup, data, and availability

How does OpenTable matching work?

How current is the data?

Are the numbers the same as an accounting statement?

Does ShiftLift use AI?

How are access and privacy handled?

Can ShiftLift prove a dissatisfied guest came back?

How much does ShiftLift cost?

Will ShiftLift pay for itself on the first day?

How do we get started?