Integrations

The check behind the guest review.

This connection is what adds business intelligence to review management. ShiftLift brings Toast checks, items, and server activity beside guest sentiment, so managers can investigate performance and plan retention-focused follow-up. OpenTable adds context where a supported match exists.

Toast

The source of truth for POS records. ShiftLift reads what Toast already captures and brings it beside your guest feedback.

Checks and check numbers
Items, modifiers, and menu value
Check amounts, discounts, and tax
Spending per guest
Server and team activity
Timestamps and visit dates

OpenTable

Enrichment, not a guarantee. Reservation context strengthens the experience where the source records allow it.

Reservation context where a shared POS check identifier exists
Guest name and party details where available
Visit timing alongside booking context

In one documented technical sample, 67 of 100 completed reservations exposed POS check links — and every check identifier they supplied matched a stored Toast check. That demonstrates a working matching mechanism where the shared identifier exists, not universal reservation coverage.

Matching

How feedback finds its visit.

A guest responds

The QR survey captures the restaurant, check number, and visit date.

ShiftLift locates the record

Those three fields are used to find the relevant Toast check.

Reservation context joins where it can

Where OpenTable provides a shared check identifier, reservation context is linked to the visit.

Uncertainty stays visible

Ambiguous or missing matches remain unresolved rather than being attached to a guessed visit.

What may be absent

Not every visit has a reservation or a matching identifier
Not every reservation exposes a POS check link
Guest profiles may be incomplete or unavailable
Missing reservation or guest information does not mean the underlying visit is missing

Data freshness

Freshness depends on each integration and its latest successful synchronization. Every view shows the source and freshness for the selected location — so you always know how current the numbers are. Not every dashboard is a live feed.

ShiftLift is an operational analysis product. Check amounts, menu value, discounts, tax, and spending per guest should be interpreted according to their labels and scope — not assumed to reconcile with an accounting statement.

Confirm your setup in a demo.

Integration coverage varies by restaurant. A demonstration walks through what is connected for your locations and which fields may be absent — so the first useful insight starts with evidence you can trust.

Request a demo